Support - Software
Published on 24.09.2024
A medical secretary convinced by the benefits of Padoa
Since April 2024, the SMIM, the Occupational Health Service based in Bar-le-Duc (Meuse), has been using Padoa to monitor the 27,000 employees of its 2,800 members. Victor Pinto, medical secretary, shares his experience on the transformation of his profession since the arrival of the software and the benefits it brings to his daily life.
We were immediately impressed and feel reassured to see that our profession is valued by a tool that makes our daily work easier without replacing us.
Victor Pinto,
Medical Secretary at SMIM
👉 TABLE OF CONTENTS
Tailored training and support for successful software integration
Upon Padoa's arrival at SMIM, the team received extensive training on the tool. The trainers were able to adapt to the specific needs of the medical secretary profession, enabling rapid and effective use of the software.
This support didn't stop with initial training. Personalised support was maintained throughout the deployment period and continues throughout the partnership to answer team questions, ensuring smooth adoption of the tool and its new features.
The trainers were skilled educators and focused on the essential aspects of our profession to tailor their training accordingly.
Thanks to Padoa training, the entire team is now comfortable using the tool.
Our Padoa project manager is available and helpful when needed. We always receive answers to our questions promptly.
Thanks to this ongoing support, medical secretaries naturally integrate the software into their daily practices.
Time saving and automation of administrative tasks
One of the immediate benefits of Padoa, highlighted by Victor Pinto as soon as the software arrived in the department, was the automation of time-consuming tasks. Managing appointments, in particular, freed up valuable time for the teams.
We were eager to see the change and we are delighted with it. Padoa is intuitive and after getting the hang of the tool, it's very easy to use! We save a lot of time at all levels and are clearly more efficient.
The tool reduces double checks and data entry, ensuring reliable and secure management of personal and health information processed by the department. Teams can now focus on their core business without the risk of administrative errors.
The results of additional tests that were previously entered manually are now added automatically. It saves time and is very practical. Everything is centralised in the employee's file; no information is lost, and there are no data entry errors.
Smoother relationships with doctors, members and employees
Since the implementation of Padoa, communication with healthcare professionals, members and employees has been simplified.
Everyone is satisfied! We've received a lot of positive feedback, both within the department and from our members, and even from our employees.
The member area simplifies the management of visit requests, significantly reducing the volume of emails and phone calls.
Members go directly to their account to send us their visit requests, which makes our job much easier. We hardly ever make mistakes on employer requests anymore! We are always available to answer their questions, but they are becoming less and less frequent, which is a good sign.
For their part, employees benefit from greater transparency and responsiveness in their care. When they arrive at the centre, their contact details are checked using the dedicated tab on Padoa, with the option of adding information directly to their file in just a few clicks. After their visit, they can access their test results and recommendations directly online, which improves their experience.
Some employees leave the tour and go directly to their space.
They can directly access their test results, their end-of-visit report, and all the recommendations made to them during the appointment. They think it's great!
An essential tool for medical secretaries
The transition to Padoa has modernised the daily lives of SMIM medical secretaries. By automating administrative tasks, the software allows them to focus on higher value-added tasks while ensuring quality monitoring.
We went from prehistoric times to the modern era, from an obsolete tool to software that is tailored to our reality on the ground and our business needs.
Today, Padoa has become a valuable ally for medical secretaries in the department, simplifying not only their daily management tasks but also their relationships with members and employees, ensuring satisfaction at all levels.
Fewer emails is definitely an advantage on a daily basis! We spend much less time dealing with exchanges and multiple back-and-forth messages; everything is streamlined and simplified for everyone.
Region: Eastern France
Employees monitored: 27,000
Members followed: 2,800
Transition to Padoa in April 2024
Padoa,
is the collaborative prevention platform
An intuitive and user-friendly platform
Only one entry of information is required for it to be displayed in all dedicated areas
Triple certification to HDS, ISO 27001 and ISO 27701 standards for data security and protection
Easy management of your business
Deployment guaranteed in just a few months and Qualiopi-certified training to ensure you get the most out of the tool
Responsive customer service
and quality