Comfort in everyday life: A lead medical secretary shares her experience
Updated: Oct 12
SMIM switched to padoa in April 2024. The change of software was unanimously appreciated, particularly by the medical secretaries, whose roles have evolved.
"The major change is the end of handling files by hand. We used to have to prepare all the forms for the following week, and now we save an impressive amount of time. It was really long-awaited. It’s a comfort, and we can trust the tool. Anne Tinti,Assistante Santé au travail Référente du SMIM."
An enthusiastic team facing the arrival of padoa
The announcement of the switch to padoa generated excitement and anticipation about the core business tool. The team quickly gained confidence thanks to padoa’s rigorous support and training, which allowed everyone to familiarise themselves with the new tool. Even today, padoa’s support is a guarantee of service quality.
"We were eager despite some initial apprehension, which was quickly eased by training that included all staff and by exceptional support. Today, we have a good grasp of the tool. We have total confidence in padoa. Continuous support is padoa’s hallmark, and worth remembering. The quick responses from support and the product-dedicated meetings are extremely important."
Everyday work transformed with padoa
Time saving and increased efficiency
Using padoa has saved a great deal of time and increased efficiency in file management. Having everyone access the same place makes things easier, and less time is lost passing paper files around.
This time saving will allow the Health & Safety Officers to free up 2 sessions dedicated to AMTs, and so produce more Fiches d’Entreprise. Previously, this wasn’t possible for lack of time and of a suitable tool.
“It’s huge progress, and an urgent need given the certification requirements.”
“It frees up an enormous amount of time. For example, the tool generates the fitness-for-work opinion or the follow-up form, whereas before we did it on paper from one week to the next.”
Stronger collaboration with physicians
The software has improved communication with physicians and made administrative tasks more efficient. This has made it possible to reorganise internal missions more effectively.
“Exchanges with the physician have been streamlined thanks to access to more information and better visibility. As a result, relationships with members and employees have been simplified.”
Better management of daily missions
All the daily missions of Medical Secretaries and Health & Safety Officers have been made easier. They have gained working comfort:
Employee reception is smoother.
The schedule is complete, compartmentalized, and adapted to needs.
The appointment scheduling engine saves time, provides medium-term visibility and allows appointments to be reprioritised.
Connected devices, such as the audiogram, have also made daily work easier.
“The test measurements are recorded automatically, which is very practical. With the appointment scheduling engine, we can see the long-term benefits. We know the tool is reliable.”
Unanimous satisfaction
Team, members and employees: everyone is satisfied with the tool. The teams have adopted padoa, employees give very positive feedback on their space, and members find the tool easy to use.
The switch to padoa has thus transformed administrative and medical management, delivering a significant time saving and better service quality.
“We finally have a tool that’s up to date, and we no longer feel behind the times.”
“We finally feel like we’re working with a 2024 tool to handle 2024 challenges.”
padoa
the collaborative prevention platform
✅ An ergonomic, user-friendly platform
✅ Enter data once, see it everywhere in all dedicated spaces
✅ Triple certification (HDS, ISO 27001 and ISO 27701) for data security and protection
✅ Simple, data-driven management of your activity
✅ Rapid deployment in just a few months, plus Qualiopi-certified training for easy adoption
✅ Long-term, close-to-the-field support
